Support

Need a hand? Start with the option that fits your situation.

Email Us

Send us a message and we'll usually reply within 24 hours on business days.

Read the most common questions and fixes.

See how subscriptions, cancellations, and Apple refunds work before or after you subscribe.

My audio isn't uploading: Make sure your file is under 50 MB and in a supported format (MP3, M4A, WAV, MP4, MOV, or FLAC). If it still won't upload, restart the app and try again on a stable connection.
How do I cancel my subscription?: Subscriptions are managed by Apple. On your device, go to Settings > Apple ID > Subscriptions to change or cancel TonesFly Premium.
My progress isn't syncing: Make sure you're online and signed in with Apple. Then pull down on the main screen to refresh. If sync still looks stuck, email support@tonesfly.com.